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Cookie Policy

Effective date: 30 September 2026

This Cookie Policy explains how True Library uses cookies and similar technologies on https://truelibrary.in, https://app.truelibrary.in, the student portals and library websites we host, and in our mobile apps. Please read it together with our Privacy Policy.

1. What cookies are

Cookies are small text files that a website saves in your browser. They let the website remember you between pages and visits. Local storage is a similar browser feature that saves small settings on your device. Mobile apps use similar technologies, such as device identifiers.

2. Cookies we use

Essential cookies

These cookies are needed for the Service to work and to keep it secure, so they cannot be switched off in the Service.

  • true-library-session: keeps you signed in as you move between pages. It expires after 2 hours of inactivity.
  • XSRF-TOKEN: a security cookie that stops other websites from submitting forms in your name. It expires with your session.
  • remember_web_…: keeps you signed in on a device when you tick "Remember me". It lasts up to 400 days, or until you sign out.
  • check_plan_student_…: keeps a student signed in to their library's student portal. It lasts until the student logs out.
  • portal_device_…: recognises the device a student uses to check in, to help prevent misuse of attendance. It is long-lasting.

Referral cookie

  • affiliate_ref: if you arrive through a referral link, it remembers who referred you, so that the right person gets credit if you sign up. It lasts 90 days.

Preferences (local storage)

We save a few settings in your browser's local storage, such as your choice of light or dark theme and the messages you have closed. These settings stay on your device and are not used to track you.

Analytics cookies

We may use analytics tools, such as Google Analytics on our website and Firebase Analytics in our mobile apps, to understand how people use the Service and to improve it. These tools can set cookies (such as _ga and _ga_…, which last up to 2 years) or use similar identifiers in apps. Where the law requires it, we will use them only after you agree, and you can change your choice anytime.

We do not use cookies for advertising, and we do not sell information collected through cookies.

3. Third-party cookies

Some pages use services from other companies, such as Razorpay's checkout when you make a payment, or Google when you sign in with Google. These services may set their own cookies under their own privacy policies.

4. Managing cookies

  • Most browsers let you see, block or delete cookies in their settings. If you block essential cookies, you will not be able to sign in or use parts of the Service.
  • On a phone, you can reset your advertising ID or limit app tracking in the phone's settings.
  • You can clear local storage by clearing your browser's data for our site.

5. Changes to this policy

We will update this policy if we change the cookies we use. The effective date at the top shows when it last changed.

6. Contact us

  • Email: anand44yadav@gmail.com
  • Phone / WhatsApp: +91 96488 17847
  • Address: True Library, Muftiganj, Jaunpur, Uttar Pradesh 222170, India