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Shipping & Delivery Policy

Effective date: 30 September 2026

True Library is software delivered online. We do not sell or ship any physical products, and there are no shipping charges. This policy explains how and when you get access to the True Library software (the "Service") after you sign up or pay.

1. How the Service is delivered

  • The Service is delivered electronically at https://app.truelibrary.in. It works in any modern web browser on a computer or phone, and in our mobile apps when they are available.
  • You sign in with your registered email address and password, or with Google sign-in.
  • Students of your library use the student portal link that your library gives them.
  • The Service is available to libraries across India.

2. When access starts

  • Free trial: right after you sign up and set up your auto-pay mandate on the Billing page.
  • Paid plans and renewals: as soon as the payment is confirmed, which usually takes a few minutes.
  • Additional branches: as soon as the payment for the branch is confirmed.

The Billing page shows your active plan, and we email you a confirmation. An invoice for every successful payment appears on the Billing page.

3. If access does not start

If your payment was successful but your plan is not active after 1 hour:

  1. Sign out, sign in again and check the Billing page.
  2. If the plan is still not active, contact us with your registered email address or mobile number and the Razorpay payment ID.

We reply within 24 hours. If we cannot activate your plan within 3 working days of your report, we refund the payment in full, as described in our Refund Policy.

4. Contact us

  • Email: anand44yadav@gmail.com
  • Phone / WhatsApp: +91 96488 17847
  • Address: True Library, Muftiganj, Jaunpur, Uttar Pradesh 222170, India